Browse Our Jurisdiction Rules
We handle legal access by location, so your account can move forward only where local law permits. That means we may ask you to confirm your region, the name on your account, and the payment rail tied to the request before we continue. If you use
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DANA, OVO, GoPay, or QRIS, we keep the transaction record long enough to verify the request, answer a dispute, or match it to the same account history. We do not treat every request the same: access changes, data requests, correction requests, and account closure requests follow
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the rule that applies in your region. When a rule changes, we pause the affected step and show the next instruction on the same page or through the same contact path you used.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.